I usually spoke to Sam or Eli when I had a return. I shipped it back UPS or USPS and they knew it was coming back. That was several years ago and they were always helpful. They even swapped out a bad one from ShopNBC for me and another I received from Jomashop that had chips in the bezel. I can't speak to more recent returns in the last few years. The last two that arrived with issues were sent back in 2017 by me. Below doesn't tell much more. I would just keep trying with emails and calls. They are also responsive when they have the pop-up chat with question and customer service questions box during the day business hours.
Contact
SALES: Telephone 718-484-7717 M- Th 10 am - 5pm Fri 10am -1pm EST
For Sales/ Order tracking and delivery status
[email protected]
IMPORTANT
Parts/Service Request Please follow this link :
CLICK HERE FOR PARTS/SERVICE REQUEST
REPAIRS: To Request Help with a Watch that needs repair or to check on the status of your repair:
PLEASE EMAIL
[email][email protected][/EMAIL]
DO NOT CALL FOR REPAIRS AS THIS IS HANDLED IN ANOTHER LOCATION- PHONE REQUESTS FOR REPAIRS CANNOT BE HANDLED AT THIS LOCATION- PLEASE ONLY USE EMAIL
IMPORTANT -PLEASE MAKE SURE YOUR EMAILS ARE NOT OFFENSIVE, RUDE, VULGAR, INSENSITIVE, INACCURATE OR CONTAIN ANY PROFANITIES . WE WILL NOT RESPOND
Please note: We try to answer all email inquiries as soon as possible. However, if you have not received a reply to your email within 72 business hours please contact us at 718-484-7717, as many emails get intercepted via SPAM and other security filters.