PayPal Policy Update

When I issue a refund, are the transaction fees returned?

When you issue a refund, we'll return part of the transaction fees to you. For full refunds, the fixed fee portion of the commercial transaction fees will be retained. For partial refunds, the pro-rata share of the fixed fee portion of the commercial transaction fee will be retained.

For more details on fees for refunded payments, please click Legal at the bottom of any PayPal page and check out our User Agreement.

PayPal Transaction Fees
When you sell an item via PayPal, you're charged a fee based on the cost of the item. For sales within the United States, the fee is 2.9 percent of the selling price plus an extra 30 cents. This fee comes out of the seller's cut of the item. For instance, if an item sells for $30, the buyer pays $30 via PayPal. After fees, the seller receives $28.83. Should the buyer request a refund, PayPal refunds the seller a portion of this fee.

Full Refunds
When you issue a full refund via the transaction page, PayPal refunds you the 2.9 percent fee, but not the 30-cent fee. Taking the $30 sample order from the previous section, if you issue a full refund PayPal will return 87 cents of the original $1.17 fee. This works only if you issue the refund through the Transaction History page for the original transaction. On that page, you can select the "Issue Refund" option.

Partial Refunds
If you choose to issue a partial refund instead of a full refund (such as $15 of the original $30 purchase price), PayPal will return only a portion of the payment fees. PayPal's website does not specify exactly what portion of the fee is returned the seller when a partial refund is issued. It's likely tied to what percentage of the refund is returned to the buyer.

Disclaimer
This article refers to PayPal's fees and prices as they were listed at the time of publication. These fees and prices are subject to change in the future.
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New Policy
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Refunds After 60 Days
If the buyer requests a refund more than 60 days after the original transaction date, you will not be able to issue a refund through the Transaction History page. Instead, you will need to use the regular "Send Money" function on PayPal. When you issue a refund in this manner, you will not be able to recoup the selling fees.

"We're changing how we treat refunds. If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you."

"In the past if a refund was process Paypal has retained the fixed part of the processing fee but did return the % part of the fee. Now it appears that if a seller now does a refund, PayPal will be keeping 100% of the processing fee.

"Previously if a buyer purchased something for $100.00 and paid through PayPal the seller was changed a $.30 fixed transaction fee and 2.9% of the $100.00 or $2.90, the seller ended up with a net payment of $96.80. If the seller refunded the payment for whatever reason PayPal returned the entire $100.00 to the buyer but retained the $.30 fixed transaction fee. The end result was that it still cost the seller $.30 to process the fee. Now it appears that PayPal is keeping the entire fee of $3.20 even if the refund is immediately processed."

Tue Apr 2 2019 13:45:18

https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2019/4/1554227118.html
 
We are changing the PayPal currency conversion spread 08/02/2019

We are changing the PayPal currency conversion spread 08/02/2019

https://www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full

AMENDMENTS TO CERTAIN U.S. PAYPAL AGREEMENTS


We are updating certain PayPal agreements that apply to U.S. customers. These changes will go into effect on September 3, 2019. If you agree to these changes, you don’t have to do anything. If you don’t agree with these changes, you may close your account before September 3, 2019 and these changes will not apply to you.
Amendments to the PayPal Account User Agreement and the PayPal Cash and PayPal Cash Plus Terms & Conditions

  • We are changing the PayPal currency conversion spread to 3.75% for transactions that involve a PayPal currency conversion when you pay for goods or services or send money.
  • We are changing the PayPal currency conversion spread to 3.0% for all other transactions involving a PayPal currency conversion.
Amendments to the PayPal Website Payments Pro and Virtual Terminal Agreement

  • We are changing the PayPal currency conversion spread to 3.0% for all transactions involving a PayPal currency conversion.
  • We are providing the terms and conditions for our Account Updater functionality. When made available, Account Updater will allow merchants to update their U.S. customers’ eligible card data stored with PayPal to enable the seamless processing of recurring billing, recurring payments, and/or other eligible transactions.
 
PSA Paypal will not return the original fees for refunds starting October 1st

PSA Paypal will not return the original fees for refunds starting October 1st

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"Earlier this year, we notified you that we were updating our User Agreement to change our refund policy. We want to let you know that the policy change is going into effect beginning on October 11, 2019.

In line with industry practice and according to our updated policy, we will not charge a fee to process refunds, but the fees from the original transaction will not be returned. This policy will not apply to duplicate transactions, voids and most disputed transactions. You can review the PayPal User Agreement for more information on our return policies."

https://www.paypal.com/us/home
If you are accepting money through paypal on Ebay or other forum sales, this will be useful to know, if your buyer decides to use "item not as described" excuse to return your item. You will lose the 3% fees Paypal charges
 
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We're sending you a copy of our Annual Error Resolution Notice to provide helpful information if you have a billing error or unauthorized transaction on your PayPal account. Just remember that you can check out our Error Resolution Notice anytime by going to the section of our User Agreement "Liability for Unauthorized Transactions and Other Errors".

As always, if you need help or have any questions, visit our
Help Center. You can also find the link on any page of our website.

Thank you for being a PayPal customer.

Sincerely,
PayPal
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Annual Error Resolution Notice
In case of errors or questions about your electronic transfers, please call us at 888-221-1161 or write us at PayPal, Attn: Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
1.Tell us your name and account number (if any).
2.Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3.Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
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PayPal, Inc. is Licensed as a Money Transmitter by the New York State Department of Financial Services. PayPal, Inc., NMLS #910457, License #FT3345, Massachusetts Foreign Transmittal License. PayPal, Inc., Transmit Money By Check, Draft or Money Order By The Department of Banking, Commonwealth of Pennsylvania. PayPal, Inc. Rhode Island Licensed Money Transferor. PAYPAL, INC., NMLS #910457, LICENSE #34967, IS LICENSED BY THE GEORGIA DEPARTMENT OF BANKING AND FINANCE.

PayPal, Inc. is Licensed by the State of Connecticut Department of Banking to perform Money Transmission, NMLS #910457, License Number MT-910457.
Copyright ? 2019 PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131.
 
That is some SHADY BS!
I have idiots request refunds and cancellations commonly, citing "I did't buy this... my kid must have been playing on my phone.."

Appreciate the heads up guys, will have to check with ebay and see if I can advertise a "no take-back" clause in my ads now. WTF.
 
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