Pre-order open Eagle Ray. $499.50-$607.50 with full payment. Meteorite option added.

paulclu

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Looks like only the label was created yesterday, FedEx has not picked them up, so I doubt a Monday delivery.
 

roadwarrior

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Correct. Mine is now showing Wednesday, but unless there is movement soon that may change as well.
 

roadwarrior

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Still not showing any movement on either tracking number as of the last 30 minutes. Shows label created on the FedEx site.

ju1nhYy.png
 

WatchSteve

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Still not showing any movement on either tracking number as of the last 30 minutes. Shows label created on the FedEx site.

I spoke to soon. Just received update from FedEx with delivery scheduled for Wednesday.
 

roadwarrior

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I just checked mine after reading Steve's post and both show tendered to FedEx, scheduled to arrived on 04/17/19 by 10:30 am. I'm glad they shipped the different orders separate. It keeps the package below the $800.00 + less of a chance in them both getting lost together.

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paulclu

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My watches are in New Jersey, but now say clearance delays, no scheduled delivery ????
 

roadwarrior

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I see the same thing on one of my packages. I had the same thing happen to my Helm recently, but it still arrived on the original scheduled time. I think when these flags go up these messages are automatically generated.

cg9JsW.jpg
 

roadwarrior

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It's odd I received a missed call from a strange number, it turned out to be FedEx Tennessee, but they never left a message. After being on hold for fifteen minutes I hung up. With the $800.00 law being in place, this just sounds like more bureaucratic BS trying to squeeze more money from people. :banghead:



Clearance Delay, or “Package available for clearance” means the package was held for examination and assessment by customs. It is a shipment update that is very common on imports from overseas.
ABOUT CUSTOMS

For the sake of those who do not have an idea about customs, it is a government agency that is responsible for examining, and collecting duties and taxes on shipments coming in and out of a country.
Customs assigns inspectors and collectors in ports and courier facilities. Those people are responsible for clearing shipments, and ensuring that taxable goods are taxed.
CLEARANCE PROCEDURE ON FEDEX VS. OTHER COURIER COMPANIES

The clearance procedure in a FedEx facility is normally quicker than other courier companies. They update the shipment status of a parcel as soon as customs finishes assessing it. See example below.
Package-available-for-clearance.png


Sometimes, clearance processing takes two days or more depending on the volume of parcels. Anticipate a delay in delivery if a parcel arrives on a holiday, most especially long weekends. It will require a couple of days to be released due to a backlog. This rarely happens as FedEx is closed only on selected holidays like New Year’s Day.

Another reason that a package is taking so long to be cleared is if its official documentation like Commercial Invoice is missing or needs to be verified.

If the document is needed but missing, it will cause delays in clearing the package. Customs might need additional time to assess it manually.

Take note, a commercial invoice does not guarantee fast clearance all the time, but it helps.

DUTIES AND TAXES
If customs held a package, there is a 50% chance that the consignee will pay taxes, or if the luck falls on the other half, FedEx will release the package immediately for delivery within the day or the following day. It is either of the two only.

If customs impose taxes on a package, FedEx will call the consignee or the designated taxpayer indicated on the waybill, to inform him about the total fee that must be settled. The payer can pick up the package from the local FedEx office or a courier will collect the payment upon delivery. The procedure varies by country.

The sender, consignee or a designated taxpayer can pay the duties and taxes imposed on a shipment. A designated taxpayer is a third party (a person or company) who will settle the fees other than the recipient of the package. FedEx will most likely deliver the package immediately if the sender pays the taxes in advance.

In case the consignee refused to pay, FedEx will hold the package temporarily. They will schedule another delivery upon request.

SUMMARY
Now, you already have an idea about the “Clearance Delay” that shows on the FedEx tracking tool.

Remember, the best thing to do if a package is taking so long to be released by customs is to call FedEx customer service so they can request to expedite the clearing process. They will act if you do.
 

roadwarrior

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Dear Mike,

Thanks for the update. We are in touch with Fedex to get this sorted out.
Seems Fedex Portugal didn't scan the Watch Worksheet.

Best Regards,Carlos Carvalho
Prometheus Watch Company


The package was moving along fine for 3,386 miles.

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WatchSteve

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My tracking shows a clearance delay in NJ, but the package continued to travel and is at my local FedEx.
Tracking shows scheduled delivery pending clearance delay. :think:
 

roadwarrior

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FedEx told me they are all messed up with this clearance stuff. I wasn't expecting this until tomorrow. I have the blue dial. The one in limbo is the meteorite.
 

roadwarrior

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SqLInf.jpg
o9y2JM.jpg

The lume is really good on this. It's not even dark and the watch is still glowing like a torch from a quick charge.
 

roadwarrior

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Customs from FedEx just called me back. They said if I could provide the information on the phone they would be able to release the package and get it moving again.

1 & 2 was the only thing they required.

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They work fast. I received the phone call @ 18:43 and they released the package at 18:53.

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WatchSteve

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Mine has been released too and is scheduled for delivery tomorrow by 10:30am
 
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