WICKED WATCH GMBH September 14, 2021 at 10:17:48 AM EDT
Hi, the package was almost 1kg when left China. the watches have been packed 100% in the
boxes. Please call the Fedex number we provided and open a case so we can continue to work on
it. once we located the error, we will then refund or resend the watches again. Thank you for your
cooperation.
The photo you attached shows an orange dial watch. I ordered the MOP dial and a teal Monster.
I spent two hours on the phone yesterday. They did not give me any claim number. Please explain to me how FedEx shows 1 pound and you are claiming it weighed 1kg/2.2 pounds. That is incorrect. When FedEx received the package the weight shows one pound.
I feel it is not up to me to deal with FedEx. You are giving me bad information about the shipping weight, watch color, etc. The package did not weigh the 1kg you claim it did. I'm providing a screen shot of the tracking weight. I expect to see my watches or a refund. I would much rather have the MOP sub 300 and the teal Monster. I'm trying my best to work with you, but escalating this will be my last resort if I continue to receive bad information from your end. Thanks very much.