This is the email I received
Dear Michael,
I am writing to inform you that I have made the difficult decision to cancel the launch of the Borealis UMI due to low demand.
If I were to proceed with the pre-order it would make it unprofitable for us as a company. As a result, I have refunded your pre-order payment in full.
I would like to take this opportunity to express my gratitude to you for showing interest in our product and for placing a pre-order. We appreciate your confidence in me and I am truly sorry for any inconvenience caused by the cancellation of the launch.
I understand that you may be disappointed, and I want you to know that I did not make this decision lightly. I have put a lot of time and effort into the development of the Borealis UMI, together with my husband Carlos, and we are just as disappointed as you are that we will not be able to bring it to market at this time.
However, I am committed to bringing innovative and high-quality products to the market, and I hope to have the opportunity to bring the Borealis UMI back in the future if there is sufficient interest from our customers.
Sent from my iPhone using Tapatalk